We want you to be fully satisfied with your purchase from Joel Crafted. If for any reason you are not happy, our Return & Refund Policy ensures a smooth process.
Eligibility for Returns
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Returns must be requested within 3 days of delivery.
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Items must be unused, in original condition, and returned in their original packaging.
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Custom or personalized items may not be eligible for returns unless they arrive damaged or defective.
Return Process
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Contact us to request a return authorization.
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Once approved, carefully package the item(s) and ship them to the return address provided.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
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Refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.
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Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
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If you wish to exchange an item, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items
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If you receive a damaged or defective product, please contact us within 5 days of delivery with photos of the issue. We will arrange a replacement or issue a full refund at no additional cost.